If you’re not completely satisfied with your purchase you may return or exchange any purchase, with the exception of Outlet / Closeout items, within 30 days of the product’s delivery. Need a little more time to shop? We also offer store credit towards a future purchase.

Click Here To Start A Retrun

Re:do Returns: Customers now have the option to pay $2.98 at the time of purchase to later qualify for free unlimited returns on their order. ( Excludes International Orders)

If you did not purchase Re:do you can still use our return portal above and purchase a return label.

Bonus! Choose “Store Credit” instead of a refund and we will also add an additional $5.00 credit to your store credit!

Information to be Included:  A sheet of paper / packing slip with your name and order number must be included in the box. 

Packaging: Return all items in original packaging.

  • DO NOT use custom boot and hat boxes as the shipping box. They are considered part of the product and should not be taped or marked
  • Returned items must have no visible signs of wear or use
  • Returned items must have tags still on and be returned in original packaging

Final Sale Items: ALL items in our outlet section are marked as “Closeout” items. They are Final Sale and will NOT be accepted for return or exchange.

Holiday Returns: Holiday orders placed between November 1 and December 25 qualify for an extended return period through January 25th. After January 25th we will no longer accept any holiday returns or exchanges.

Return Processing: All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. During heavier seasons this timeline may be subject to change. 

Exchanges: Customers are responsible for all re-shipping costs, even if the order qualified for free shipping on the initial purchase. Re-shipping costs for all exchanges will be based on the weight of the item and zip code to which it is being delivered.

Non-Refundable Costs: Shipping charges will not be refunded for standard returns and exchanges.

Damages: If you received the incorrect item or your order was received damaged or defective, then this policy does not apply. Contact our customer service department at service@lifedesignsnash.com within 7 days. Provide customer service with a digital photo of the damaged item’s so we can better assist you. 

If you have any further questions, please feel free to contact us at service@lifedesignsnash.com.